SF0033S3001

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"(xiv)  Establish, maintain and annually evaluate a quality management model. The quality management model shall include training and assurances for data privacy, protection and use throughout the agency and shall track customer feedback on technology services and oversight. The department shall involve the agencies in assessment of needs, successes and areas of improvement and shall produce customer satisfaction and performance reports. The department shall report, annually on or before December 1, to the joint appropriations interim committee its findings from the quality management model.". NICHOLAS