Wyoming Legislative Service Office Staff Report

Workers' Compensation Claims Processing
June 2003

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Table of Contents

	Management Audit Committee
	Report Staff
	Executive Summary
	Recommendation Locator
	Introduction:  Scope and Acknowledgements
	Chapter 1:  Background: Wyoming Workers' Compensation
	Chapter 2:  WSCD Delivers Benefits at Reasonable Cost, But Not Always Quickly
	Chapter 3: Several Staffing Issues Create Problems
	Chapter 4: WSCD Needs to Improve Customer Service in Claims Processing
	Chapter 5: Emphasis on Formal Hearings By-Passes Other Alternatives for Dispute Resolution
	Chapter 6: WSCD Performance Is Not Independently Monitored
	Chapter 7: Conclusion: New Administration Has the Opportunity to Improve Claims Processing
	Agency Response
	Appendices      (A) Constitutional Authority for Workers' Compensation      (B) Index of Wyoming Workers' Compensation Act Statutes      (C) Required vs. Total Workers' Compensation Fund Reserves      (D) WCSD Districts and Offices (Map)
	Entire Document on Workers' Compensation Claims Processing

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